WHAT ADDITIONAL COSTS CAN I EXPECT?

I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

DO YOU WORK WITH CONTRACTORS? 

The proposed fee does not include project management costs. However, we provide a comprehensive Specification Book—including dimensions, layout drawings, elevations, and all approved finishes, fixtures, and fittings. This allows your contractor, builder, or trades to confidently carry out the design during the construction phase. Our team is also available to liaise with your site team as needed to support a smooth and accurate implementation. To ensure that everything runs smoothly, it's essential to maintain effective communication with us so that we can convey any questions or concerns to the appropriate parties. JENNI BELLO DESIGNS does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

HOW LONG DO PROJECTS NORMALLY LAST? 

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project. We can only give you an estimate once we know more about your project requirements.

HOW DO YOU CHARGE?

Package breakdown and fees are emailed to you after the initial consultation meeting.

HOW DO I PLACE AN ORDER?

Once you’ve attended our initial consultation meeting, a link to shop desirable packages would be sent to you.

 
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?

Most often orders cannot be canceled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are non returnable.  Requests for returns and cancellations will be billed hourly.  Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation. 

 
WHEN ARE PAYMENTS DUE?

Once you decide to get your project started (post signing of contracts) you will be invoiced 50% of your package fee upfront, and the balance will be due prior to you receiving our curated shopping and product information list. Invoices for extra services and reimbursable expenses are due within 14 days.

 
WHAT IF I HAVE CONCERNS ABOUT AN ITEM?

Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.  

WHAT ABOUT BUDGET?  

Having a clear budget is very important for the project running smoothly and for your expectations to be met.  We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.  

WHAT IS THE E-DESIGN PROCESS LIKE?

I.INITIAL CONSULTATION MEETING

We’ll kick off the process by attending an initial virtual meeting with you to understand your needs and requirements. This can be up to 30mins. You’ll be expected to provide us with as much information as possible in the questionnaire we would have sent to you. We will look at pictures and videos of the space at the meeting. 

II.AGREEMENT & CONTRACTS

Once you’ve decided to work with us, we’ll go over and have you select a design package that is most suitable to you. At this stage we’ll have you go through our contract and agreement and if it's suitable, you’ll need you to sign & send back the contract to us.

III.CONCEPT

Based on the agreed number of concept designs from the selected package, we’ll present concept designs with an agreeable amount of revisions from you. This process would be shared on JENNI BELLO’s client portal so you’ll have an opportunity to provide comments and feedback on our portal.

IV. CONSTRUCTION & PROCUREMENT  

Once the design is signed off, construction can begin. While the contractor gets started on-site, our team proceeds with procuring all approved furnishings, fixtures, and design elements ensuring everything is ready for seamless installation when the time comes.

V. HAND OFF

We just don't leave you alone, up to an agreed amount of periods, we’ll provide detailed guidelines on implementing your new design Should you have questions, need clarifications or need a little hand-holding we’ll be there to provide advisory support.

HOW DO I GET STARTED?

Simply click on the “ Book a consultation” tab on our website and schedule an initial consultation meeting time with our designer. Before your consultation you will receive a link to pre-populate a questionnaire to give us more information on your project details beforehand at the meeting.

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS? 

That’s no problem at all. If you’d like to expand the scope of the project, we’ll issue a new proposal and a separate invoice for the additional work. A separate timeline will also be provided, as the added spaces will follow their own design and delivery schedule.

HOW DOES YOUR PROCUREMENT SERVICE WORK?

With our procurement service, we arrange purchase and delivery of furnishings and other items purchased on behalf of the Client for the Project. Full deposit is required for each item and only upon receipt of payment would we place order. All Items purchased  go into a licensed, bonded, insured and climate controlled warehouse awaiting installation. 

WHAT IF I DON'T LIKE THE DESIGN SUGGESTIONS?

Design is a collaborative process, and it’s completely normal to refine ideas along the way. To help us create a space that truly reflects your style, we encourage you to share as many reference images and as much detail as possible during the briefing stage.

It’s also important to familiarise yourself with our design ethos. We are a luxury interior design studio with a strong appreciation for structural ornamentation, livable luxury, and purposeful function. Our style blends classic refinement with a contemporary edge elevated yet timeless.

You’ll have the opportunity to request a set number of revisions throughout the process. Additional changes beyond this will be quoted as part of an extended design fee.